About Us

For more than a century, Federated Insurance Companies has provided peace of mind to business owners through valued insurance protection.

Federated’s national headquarters is located in Owatonna, Minnesota, with a regional office in Phoenix, Arizona, and several service offices located throughout the country. Federated has more than 2,600 employees and operates in 48 states and the District of Columbia.

Federated specializes in business insurance for selected industries, including:

• Auto service centers (general repair, quick lube)
• Building material dealers and wholesalers
• Cabinet and custom woodworking shops
• Contractors (electrical, plumbing, HVAC, sheet metal, refrigeration, water conditioning)
• Dairy equipment dealers
• Equipment dealers (agricultural, lawn and garden, construction)
• Franchised auto and truck dealers
• Funeral services
• Jewelry retailers
• Machine and tooling shops
• Motorcycle dealers
• Petroleum marketers and convenience stores
• Petroleum transport
• Printers
• Retail operations (auto parts, hardware, farm and home supply)
• Tire dealers
• Wholesale operations (beverage, electrical, HVAC, plumbing, and office product distributors)

Today more than 400 trade associations and industry organizations recommend one or more of Federated's programs.

The company was rated A+ (Superior) by A.M. Best Company for 2011. For the latest rating, access www.ambest.com. Federated was also included in the 2012 Ward's 50 group of companies that have excelled at balancing financial safety, consistency, and performance over a five-year period (2005-2011).

Our History & Mission

Over a Century of Success

Federated was formed in 1904 by a group of business people who were seeking better value for their insurance premium dollar.

In those early years, equipment dealer Charles I. Buxton was virtually a one-man company. With one assistant, he issued policies, handled correspondence, kept the books, and paid claims. When he wasn’t in the office, he took to the road to sell.

Even then, safety standards were adopted and only businesses that adhered to those practices were accepted as clients. This emphasis on safety resulted in fewer losses, which led to substantial savings, allowing the Company to expand its services. The concept of insuring select businesses remains a part of Federated’s business strategy today.

For Federated, mid-century meant the beginning for a spirited new Chairman, John A. Buxton. Under his leadership, Federated became one of the first insurers to provide coverage for property, liability, and health insurance. During his tenure, many new employee training programs were implemented. These measures laid the foundation for a culture that today assures quality insurance products and professional service.

Under its next Chairman, Charles I. Buxton II, Federated entered a period of accelerated growth and substantial financial progress. A new life insurance affiliate was formed, which put the Company in a position to handle virtually all of its clients’ insurance needs. The Company’s market plan was fully developed and led to an even greater emphasis on providing the highest quality, best-value insurance service available to selected businesses.

During the tenure of Chairman Al Annexstad, the Company enhanced its focus on state trade associations and national industry organizations who, in turn, recommend Federated’s products and services to their members. Most importantly, the Company solidified its financial standing in the industry.

Current Chairman, President and CEO Jeffrey E. Fetters began his leadership term in December 2012, and continues Federated’s commitments to clients and trade association partners.

Federated’s Mission

“Our mission at Federated Insurance Companies is to provide superior risk management services for those business owners and affinity groups who need and value our:

• specialized coverages
• risk management resources
• informative counsel
• prompt and fair claims service

Through interdependence with all stakeholders, we will be cost-effective and financially sound. Utilizing our unique distribution system, Business Plan, mutual company structure, and commitment to affinity group relationships, we will enhance the well-being of our policyowners, employees, and the society we serve.”

   

In the Community & Locations

"We will strive to enhance the security and well-being of our client policyholders, employees, and the society we serve." – Federated’s Mission Statement

At Federated, we believe in supporting the communities where we live and work.

Major contributions are made each year to the United Way in the cities of our major processing offices (Phoenix, Arizona and Owatonna, Minnesota) and in our six other claims service office locations. Owatonna employees remain the largest contributors to their local United Way chapter, donating more than $2 million from 1999 through 2012.

Federated is also extensively involved in helping youth and youth mentoring programs succeed. In 2005, the Company established the Federated Challenge^® event to raise funds and awareness for Minnesota’s Big Brothers Big Sisters chapters.

We believe we have a corporate responsibility to help with worthwhile causes. Employees are encouraged to volunteer their time and help support various civic, governmental, youth, church, and school organizations

Use these resources if you need to contact us or find your nearest Federated representative.

E-mail	Mail	Phone
Go to Send an E-mail.	Federated Mutual Insurance Company  PO Box 328  121 E Park Square  Owatonna, MN 55060-0328	General Inquiries 1.800.533.0472 1.507.455.5200  7:00 am – 4:30 pm CT	Client Contact Center P&C Policy Services 1.888.333.4949 7:00 am – 6:00 pm CT

Locate Your Federated Representative

Your local Federated representative can help you evaluate your business risks and exposures. Federated’s marketing representatives are highly trained and have the expertise to develop an insurance and risk management program tailored for your business. 

Go to Locate Your Federated Representative.

Group Health Inquiries

Sign on for group health assistance.

Employment Inquiries

Go to How to Apply.

Claim Reporting

Go to Report a Claim.

Claims Service Offices

Atlanta, Georgia 
Dallas-Ft. Worth, Texas 
Indianapolis, Indiana 
Kansas City, Missouri 
Minneapolis, Minnesota 
Owatonna, Minnesota 
Phoenix, Arizona 
Sacramento, California 
Tampa, Florida
   

   

Testimonials

“Federated resources such as a distracted driving prevention program, back safety materials, heat stress training, and ladder safety instructions help County Wide keep its work comp modifier low.” “Our Federated marketing representative is extremely knowledgeable and Federated has a great library of resources.” 
David Meissner & Shelby Smith – Country Wide Service Comapny 

“Claims are down and the costs associated with them are down,” “All businesses should take a hard look at their safety efforts. There’s always something more that can be done.” 
Steve Spindler – Bauer Built, Inc.

“Customer service is important to us. It’s why we’ve stayed in business. Federated has given us the same kind of service we give our customers.” 
Angela Butler - PR Trucking

“Until I met a Federated representative, I was never offered a program designed specifically for funeral homes. There were things in my first Federated policy I had never thought of.” 
Shelby Ferguson - Ferguson Funeral Home and Crematory

“Federated helps keep everyone moving in the right direction. They keep us informed and involved. It’s beneficial to have more eyes on the ball.” 
Chris Wyborny - Ramona Tire

“Federated has always been there for the petroleum industry. They have a lot of years and knowledge. The reason we chose them was their credibility. We were looking for a partner and Federated does the job.” 
Steve Hall - Clipper Petroleum

“We trust Federated. When you hire an insurance company, you assume they’re the experts. You find out whether or not they’re the experts when you file a claim.” 
Jeff Egan - Egan Hardwood Sales and Design

“Our marketing representative helps us decide what coverages we need. As a business owner, you have to ask yourself, ‘Would I be able to rebuild after a fire?’ Most of us would not without proper coverage.” 
Bonnie Jones - Jones Chevrolet Buick Cadillac

“Insurance is easy with Federated. If someone was in the market for group health, I would advise them to give Federated a chance.”
Dave Migliorini - Riverbridge Electric

“The nice thing is Federated helps us minimize the number of incidents we have. Accidents happen and when they do, Federated works closely with us to try to get employees back to work as soon as possible.” 
Aaron Lee - Ray Lee Equipment

News, Events, & Publications

Fetters Named Chairman of Federated Insurance Companies 2013-2

Federated Presented with Above and Beyond Award 2012-10

Adcox Elected to Federated Insurance Board of Directors 2012-10

Federated Life Insurance Company Maintains Weiss "A" Rating 2012-08

Federated Holds 2012 Annual Policyholder Meeting 2012-04

Introducing Federated Personal Lines 2012-04

Federated Named to 2012 Ward's 50 Groups 2011-08

Federated Makes Historic Acquisition 2010-12

Federated Chairman Is Horatio Alger Award Recipient 2009-12-16

Disaster Reporting 2008-06-3

The Shield^SM

Federated publishes The Shield newsletter three times a year with the mission to provide valuable risk management information to business owners. 

Go to The Shield to read the most recent edition. 


The Shield is not intended to include all steps or processes necessary to adequately protect you, your business, or your customers. Always consult your personal attorney and insurance advisor for advice unique to you and your business.

All products, services, and coverages may not be available in all states.